sábado, 28 de septiembre de 2024

☕ Helpers and hinderers

The immediate future of work.
September 28, 2024

Tech Brew

Amazon Web Services

It's Saturday. Yes, Saturday! Outside of the traditional nine-to-five, M–F routine. But perhaps you're working on a side hustle and looking for digital helpers, AI or otherwise? If so, we've got you covered.

In today's edition:

Patrick Kulp, Kelcee Griffis, Annie Saunders

FUTURE OF WORK

Who are you?

Slack AI personality quiz Emily Parsons

Slack is taking a cue from BuzzFeed with a new personality quiz that aims to understand how modern office workers use AI.

In a survey of 5,000 full-time desk workers across six countries, the Salesforce-owned office chat platform sorts workers into five broad buckets depending on their usage of and sentiment toward generative AI tools in the workplace.

From "The Rebel" to "The Maximalist," the company claims this classification system will help business leaders better organize teams to use AI effectively. (Want to see where you fall on the spectrum? Take the quiz.)

"[The personas] are a reflection of the different ways that employees are using and not using AI, as well as an understanding of the variety of emotions and experiences that people are having surrounding AI at work," Christina Janzer, Slack's SVP of research and analytics, said in a press briefing. "We really wanted to recognize that there is no one-size-fits all approach when it comes to your experience with AI."

Keep reading here.—PK

   

presented by Amazon Web Services

Generative AI in action

Amazon Web Services

FUTURE OF WORK

Extracurricular occupations

Person using AI chatbot on two laptops Vanessa Nunes/Getty Images

When young people aren't tapping AI on the job, they're using it to reel in extra income on the side.

That's the takeaway of an Edelman report commissioned by Samsung that found that about 73% of around 2,000 Zoomers with side jobs surveyed across five countries were using AI in the course of those extra-occupational pursuits. The top three types of tasks include summarizing long documents or meeting notes, conducting research, and developing new written and visual content.

A separate Morgan Stanley report last year predicted that side hustles—or "multi-earning"—could balloon into a $1.4 trillion market by 2030, with generative AI being responsible for $300 billion of that figure, per the report's most bullish scenario. Meanwhile, searches for AI-related gig work have flooded freelance platforms like Fiverr and Upwork, as longtime traditional freelancers have reportedly lost work opportunities.

Meet the moonlighters: The Samsung report divided side hustlers into three major categories. The biggest archetype is the "AI super user," with 48% of respondents. These Zoomers, who skew toward the older end of the age bracket (between ages 25 and 27), tend to use AI across multiple tasks from content creation to web development.

Keep reading here.—PK

   

FUTURE OF WORK

Blue screen of death

User holds iPhone that displays workplace app icons Edward Berthelot/Getty Images

Tired of waiting for that so-called productivity app to reload? According to a survey by TRG Datacenters, Monday.com, Gmail, and Microsoft Teams saw the most service disruptions over the last year, followed by Slack, Outlook, and Google Drive.

The study, which analyzed the performance of the 30 top work-related platforms, found that such outages had far-ranging impacts.

  • Outlook logged the "longest major crashes," lasting an average of five hours each.
  • Gmail disruptions reached 1.8 billion users across the world—or more than 20% of the global population.

Those disconnects may add up as corporate America outsources critical internal functions to third-party applications. CIO Dive reported that as of May 2023, "the average desk worker uses 11 applications to complete their tasks, up from just six in 2019," according to a survey of nearly 5,000 employees.

Keep reading here.—KG

   

together with Amazon Web Services

Amazon Web Services

BITS AND BYTES

Stat: 3%. That's how much happier employees are when they've been with a company for less than three years," compared to those who've been with a company for three or more, HR Brew reported, citing data from BambooHR.

Quote: "Everybody has their urgent list and their important list, and then their 'could if I had time' list. And I think AI is going to let a lot of people get to the 'could if I had time' list. That's going to be great."—Evan Goldberg, co-founder and EVP of NetSuite, to CFO Brew about the impact of AI on "finance and accounting professions over the next five to 10 years."

Read: Keep your Notes app under lock and key (The Atlantic)

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