☕ Helpers and hinderers

The immediate future of work.

September 28, 2024 presented by It's Saturday. Yes, Saturday! Outside of the traditional nine-to-five, M–F routine. But perhaps you're working on a side hustle and looking for digital helpers, AI or otherwise? If so, we've got you covered. In today's edition: Slack wants to sort the different AI personalities at work AI has become a key tool for Gen Z side hustles These are the most unreliable workplace applications —Patrick Kulp, Kelcee Griffis, Annie Saunders FUTURE OF WORK Who are you? Emily Parsons Slack is taking a cue from BuzzFeed with a new personality quiz that aims to understand how modern office workers use AI. In a survey of 5,000 full-time desk workers across six countries, the Salesforce-owned office chat platform sorts workers into five broad buckets depending on their usage of and sentiment toward generative AI tools in the workplace. From "The Rebel" to "The Maximalist," the company claims this classification system will help business leaders better organize teams to use AI effectively. (Want to see where you fall on the spectrum? Take the quiz.) "[The personas] are a reflection of the different ways that employees are using and not using AI, as well as an understanding of the variety of emotions and experiences that people are having surrounding AI at work," Christina Janzer, Slack's SVP of research and analytics, said in a press briefing. "We really wanted to recognize that there is no one-size-fits all approach when it comes to your experience with AI." Keep reading here.—PK presented by Amazon Web Services Generative AI in action Gearing up to adopt generative AI at your org? It has the potential to help transform your entire security ops. But first things first: Your org should ensure it has the practical guidance to adopt AI responsibly. Get your roadmap for securely harnessing generative AI for development and data governance in this webinar hosted by experts from SANS Institute and Amazon Web Services (AWS). You'll learn how to: Evaluate the ethical and technical challenges of implementing generative AI for security. Apply best practices for secure development, data governance, and responsible AI deployment with Amazon Bedrock. Observe, analyze, and learn from real-world case studies of generative AI solutions. Watch Generative AI for Security to get a glimpse of the future of cybersecurity and generative AI. FUTURE OF WORK Extracurricular occupations Vanessa Nunes/Getty Images When young people aren't tapping AI on the job, they're using it to reel in extra income on the side. That's the takeaway of an Edelman report commissioned by Samsung that found that about 73% of around 2,000 Zoomers with side jobs surveyed across five countries were using AI in the course of those extra-occupational pursuits. The top three types of tasks include summarizing long documents or meeting notes, conducting research, and developing new written and visual content. A separate Morgan Stanley report last year predicted that side hustles—or "multi-earning"—could balloon into a $1.4 trillion market by 2030, with generative AI being responsible for $300 billion of that figure, per the report's most bullish scenario. Meanwhile, searches for AI-related gig work have flooded freelance platforms like Fiverr and Upwork, as longtime traditional freelancers have reportedly lost work opportunities. Meet the moonlighters: The Samsung report divided side hustlers into three major categories. The biggest archetype is the "AI super user," with 48% of respondents. These Zoomers, who skew toward the older end of the age bracket (between ages 25 and 27), tend to use AI across multiple tasks from content creation to web development. Keep reading here.—PK FUTURE OF WORK Blue screen of death Edward Berthelot/Getty Images Tired of waiting for that so-called productivity app to reload? According to a survey by TRG Datacenters, Monday.com, Gmail, and Microsoft Teams saw the most service disruptions over the last year, followed by Slack, Outlook, and Google Drive. The study, which analyzed the performance of the 30 top work-related platforms, found that such outages had far-ranging impacts. Outlook logged the "longest major crashes," lasting an average of five hours each. Gmail disruptions reached 1.8 billion users across the world—or more than 20% of the global population. Those disconnects may add up as corporate America outsources critical internal functions to third-party applications. CIO Dive reported that as of May 2023, "the average desk worker uses 11 applications to complete their tasks, up from just six in 2019," according to a survey of nearly 5,000 employees. Keep reading here.—KG together with Amazon Web Services Ready to adopt generative AI? Join this webinar with experts from SANS Institute and AWS for a roadmap to responsibly harnessing AI in security operations. You'll learn how to tackle ethical challenges, implement best practices for data governance, and explore real-world case studies. Watch now for insights into the future of AI. BITS AND BYTES Stat: 3%. That's how much happier employees are when they've been with a company for less than three years," compared to those who've been with a company for three or more, HR Brew reported, citing data from BambooHR. Quote: "Everybody has their urgent list and their important list, and then their 'could if I had time' list. And I think AI is going to let a lot of people get to the 'could if I had time' list. That's going to be great."—Evan Goldberg, co-founder and EVP of NetSuite, to CFO Brew about the impact of AI on "finance and accounting professions over the next five to 10 years." Read: Keep your Notes app under lock and key (The Atlantic) Adopt AI: Watch this webinar with SANS and AWS to explore generative AI in security. You'll learn how to address ethical challenges, implement best practices, and discover real-world case studies for responsible AI adoption.* *A message from our sponsor. SHARE THE BREW Share Tech Brew with your coworkers, acquire free Brew swag, and then make new friends as a result of your fresh Brew swag. We're saying we'll give you free stuff and more friends if you share a link. One link. Your referral count: 0 Click to Share Or copy & paste your referral link to others: emergingtechbrew.com/r/?kid=b3968dba Written by Patrick Kulp, Kelcee Griffis, and Annie Saunders Was this email forwarded to you? Sign up here.   Guide → What is AI?   Guide → What is 5G? 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