If you see something, say something. That's one of the messages that EV charging network provider ChargePoint is hoping to get across to EV drivers with the introduction of a new AI-powered tool that allows users to more seamlessly report issues with charging stations. Rob Newton, ChargePoint's senior director of product marketing, told Tech Brew that the new feature is just one way the company is trying to improve one of the charging sector's most nagging issues: reliability. "There's a lot of things we can't see," he said. "We could make [charging stations] prohibitively expensive and put a trillion sensors in them and sense everything, but that doesn't make a lot of sense. So, we do rely on users to help us with that. In doing so, we thought, 'Why don't we make this an even stronger offering?'" That offering is a feature within ChargePoint's app that uses an image recognition model to diagnose problems. The idea is that this process will encourage users to report issues more frequently, cut down on on-site visits, and speed up the resolution. Ultimately, the goal is to boost uptime, or the percentage of time a station is functional. Be reliable: Reliability is a key priority for the charging sector, especially against the backdrop of an ongoing EV retreat by some automakers. A massive study by EV equipment company ChargerHelp found that actual charger uptime is often lower than reported. And although there were signs of progress, a recent JD Power study on the public EV charging experience found that 19% of respondents reported being unable to charge because of issues with charging stations. Keep reading here.—JG |
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