Those AI copilots that tech companies have dispatched to join the office are getting a promotion. Agents—autonomous systems that can perform tasks beyond the scope of a chatbot—are fast replacing copilots as the buzzword du jour in the race to outfit generative AI for the workplace. Salesforce has retooled its Einstein Copilot into a new product called Agentforce, which became generally available late last month. Microsoft Copilot isn't going anywhere, but the tech giant recently added a studio to create agents, as well as a cast of 10 pre-built agents to serve functions like sales, finance, and supply chain. Plenty of others, from Palantir to Asana, have thronged to the build-your-own-agent space as well. "In contrast to now-outdated copilots and chatbots that rely on human requests and struggle with complex or multi-step tasks, Agentforce offers a new level of sophistication by operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention," Salesforce touted in its announcement. ("Outdated copilots" could be read as a swipe at Microsoft; Salesforce CEO Marc Benioff derided his rival's Copilot product and its foray into agents in an X missive last month. Microsoft and Salesforce did not immediately respond to requests for comment.) A new role: Agents essentially aim to shift the AI from the copilot's chair to the driver's seat. Rather than just answering questions or spitting out bits of copy at a human's behest, they can perform multi-step tasks on their own. Keep reading here.—PK |
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